Shipping Policy

At Evolora, we aim to deliver your nightly ritual safely and efficiently. Below you’ll find everything you need to know about shipping your order.

 

Order Processing

Orders are processed within 1–3 business days after purchase.

  • Orders are not processed on weekends or public holidays
  • Once shipped, you’ll receive a confirmation email with tracking details

 

Shipping Time (Australia)

Estimated delivery times:

  • Metro areas: 2–5 business days
  • Regional areas: 3–7 business days

Please note that delivery times are estimates and may vary slightly depending on location and carrier conditions.

 

Shipping Costs

Shipping costs are calculated at checkout based on your location.

From time to time, we may offer free shipping promotions on qualifying orders.

 

Order Tracking

Once your order has been shipped, you’ll receive a tracking link via email so you can follow your delivery in real time.

 

Delays

While we aim to deliver within the estimated timeframe, delays may occasionally occur due to:

  • Carrier delays
  • Weather conditions
  • High demand periods

We appreciate your patience in these situations.

 

Incorrect Address

Please ensure your shipping details are correct at checkout.

Evolora is not responsible for orders delivered to incorrect addresses provided by the customer.

If you notice an error, please contact us as soon as possible.

 

Lost or Damaged Packages

If your order arrives damaged or goes missing in transit, please contact us within 48 hours of delivery.

We’ll work quickly to resolve the issue.

 

Contact

If you have any questions about your order, we’re here to help:

Evolora
support@evolora.co