Return & Refund Policy

At Evolora, we want you to feel confident in every purchase — which is why we offer our 30 Night Calm Guarantee.

 

30 Night Calm Guarantee

We believe in the power of a consistent nightly ritual.

If you don’t feel more relaxed and supported in your evenings after using Nightly Calm™, we’re here to help.

Please contact us within 30 days of receiving your order, and we’ll work with you on a suitable resolution.

Returns

Due to the nature of our products (consumable wellness goods), we are unable to accept returns on opened or used items for hygiene and safety reasons.

For unopened products:

• Returns may be requested within 30 days of delivery
• Items must be unused and in original packaging
• Proof of purchase is required

How to Request Support

To request a return or discuss your order, please contact our support team:

support@evolora.co

Please include:

• Your order number
• A brief description of your request

We aim to respond within 24–48 hours.

 

Refunds

If your request is approved:

• Refunds will be issued to your original payment method
• Processing time is typically 5–10 business days depending on your provider

 

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

We’ll arrange a replacement or refund as quickly as possible.

 

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect
• Original shipping fees are non-refundable

 

Contact

If you have any questions about your order, we’re here to help:

Evolora
support@evolora.co